Privacy Policy

1. Who we are and who owns this website

This Privacy Policy applies to the website published at the domain filippocalcados.online. The website and the domain are owned and operated by FILIPPO COMERCIO DE CALCADOS LTDA, a limited company registered in Brazil under CNPJ 56.030.254/0002-98, with its establishment at Avenida Sete de Setembro, 2775, Reboucas, Curitiba, PR, 80.230-010, Brazil. There is no trading name, licensee, franchisee, or third-party operator associated with this website.

2. Information we collect

We collect only the information you provide voluntarily when contacting us or placing an order, together with basic technical information generated automatically when you visit the website.

Information you give us

• Name, email address, and message content when you use the contact form.
• Billing and shipping information when you place an order (name, address, telephone, email, and tax identification when required).
• Any additional details you choose to share when contacting our customer service.

Information collected automatically

• Standard log data such as IP address, browser type, device type, referring URL, and pages visited.
• Session cookies used to keep the shopping cart working while you browse.

3. How we use your information

Information is used strictly for the purposes below:

• Responding to inquiries submitted through the contact form or by email.
• Processing, invoicing, and delivering orders placed through the online catalog.
• Providing after-sales support, including returns, exchanges, and warranty questions.
• Meeting tax, accounting, and consumer protection obligations under Brazilian law.
• Maintaining the security and operational stability of the website.

We do not use your information for automated profiling, and we do not sell, rent, or share it with data brokers.

4. Legal basis (LGPD)

Under the Brazilian General Data Protection Law (Lei Geral de Protecao de Dados, Law 13.709/2018), we process personal data on the following bases: (i) execution of contract or preliminary steps at your request, (ii) compliance with legal or regulatory obligation, (iii) legitimate interest to operate and secure our website and respond to inquiries, and (iv) your consent when explicitly provided.

5. Sharing with third parties

We share personal data only when strictly necessary and only with the following categories of recipients:

• Payment processors, when you place an order that requires payment collection.
• Shipping carriers, exclusively to deliver ordered products.
• Accounting and tax service providers, under confidentiality obligations.
• Public authorities, when a valid legal request applies.

No data is shared for advertising, resale, or marketing purposes by third parties.

6. Cookies

The website uses a limited set of cookies to keep the shopping cart working, remember basic preferences, and generate anonymous aggregate statistics. You can disable cookies in your browser settings; some features of the website may become unavailable if you do so.

7. Data retention

We keep personal data only for as long as necessary to fulfill the purposes described above and to comply with legal, tax, and accounting retention periods applicable in Brazil. After that, data is deleted or anonymized.

8. Security

We apply reasonable technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure, including access controls, encrypted transmission where applicable, and internal confidentiality obligations for staff.

9. Your rights

Under the LGPD, you may request confirmation of processing, access, correction, anonymization, blocking, deletion, portability, information about sharing, and, where applicable, withdrawal of consent. Requests can be sent to [email protected] and will be handled within the legal deadlines.

10. Children

The website is directed to adult consumers. We do not knowingly collect personal data from minors. If we become aware that data from a minor has been collected without appropriate authorization, we will delete it.

11. International visitors

The website is operated from Brazil. If you access it from another country, please be aware that your information will be processed in Brazil under the applicable Brazilian legislation.

12. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated revision date. Material changes will be highlighted at the top of the page.

13. Contact

Questions about this policy, or about how your personal data is handled by FILIPPO COMERCIO DE CALCADOS LTDA, can be sent to: